Frequently Asked Questions

Product questions

Where can I find product details?

Check the product page for its description and available usage instructions. Review this information before placing your order.

How should I use my product?

Follow the directions and warnings on the product packaging. If you have questions about whether a product is suitable for you, consult a qualified professional before use.

Orders and shipping

How much does shipping cost?

Review the shipping options and total shown at checkout before completing your purchase.

Can I change or cancel my order?

Contact us as soon as possible with your order number and the details of your request. Changes and cancellations are not guaranteed.

What if my item arrives damaged or incorrect?

Contact us with your order number, a description of the issue, and clear photos of the item and packaging so we can review your request.

Returns and support

Where can I find the return conditions?

Please review our refund policy before purchasing for the applicable return conditions.

What information should I include when asking about an order?

Include your order number, the email address used at checkout, and a brief description of your question. Never send your full payment card details.