Refund policy

1. Returns are accepted within 14 days of delivery, except for your first order and in cases of defective or incorrect items.
2. Items must be unused, unopened, and in original packaging to be eligible for return. Return shipping costs are waived for first orders and for defective or incorrect items.
3. For all other returns, the customer is responsible for return shipping costs: https://shopify.com/103336542484/account
4. Non-returnable items: opened or used products, items marked as final sale, or items returned after 14 days.
5. To start a return, contact us at info@hydraskine.com with your order number and reason for return. We will respond within 2 business days. Refunds are processed within 5–7 business days after we receive and inspect the returned item.
6. for EU custmeres 
7. How to start a request  : for EU custmeres Please go to https://shopify.com/103336542484/account
8. Return shipping responsibility : customer is responsible for return shipping costs.
9. Return-after-notice timing 14 days from the reception of the goods.
10. Refund timing :  within 5–7 business days depend on your financial institut.
11. Standard outbound shipping refund — EU law requires refund the standard delivery cost (not express upgrades)
12. Exemptions — any product types excluded from the right of withdrawal (e.g., personalized items, opened hygiene products)